Refund Policy for Events, Portrait Sessions and Prints


 

In the case of inclement weather, sickness, or any other unforeseen incident that prevents ImagesByKecia LLC from shooting on a scheduled date the deposit will be fully honored and the CLIENT will be rescheduled on a date that is suitable for both the CLIENT and the studio.

In the case of inclement weather, sickness, or any other unforeseen incident that prevents you, the CLIENT, from attending an appointment, you, the CLIENT, are required to call ImagesByKecia LLC  to reschedule your appointment.

No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed, when the booking was made. 

Due to the nature of digital photography and the fact that photographs, once sent, cannot be returned, ImagesByKecia LLC has a strict NO REFUNDS POLICY. Once a transaction has been completed {i.e., the buyer selected and paid for the photo(s) and then ImagesByKecia LLC sent the buyer the correct photograph(s)} it is then considered non-refundable. If a buyer has selected and purchased an incorrect photo, he/she must notify ImagesByKecia LLC, before receiving the “incorrect” photograph. Refunds will NOT be given due to “not liking a photo”,  selecting an incorrect photo after the buyer has already received the photograph, or any other reason. If a mistaken photo is sent to the buyer, as documented on the invoice, ImagesByKecia LLC will send the correct photo to the buyer free of charge.

For questions regarding this Policy please call 804.386.2899.

 

 


Refund/Exchange Policy for Custom Wedding Albums and Photo Books


 

Due to the custom pre-designed nature of these services, there are no refunds on any design order. Albums ordered are considered a custom product and therefore there are no refunds on any album orders. Flush Mount and Coffee Table Books are made to order and cannot be returned or exchanged unless:

  • a manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received,
  • damage during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received),
  • the order was erroneously processed, such as an error made on the size of the book or color/style, compared to the original recorded order.

 

 


Policies


 

All prints and products are subject to your state sales tax and shipping when applicable. Due to the nature of custom photography, all sales are final. ImagesByKecia LLC does, of course guarantee that the portraits you receive meet the highest standards in every respect and works with the customers to approve designs and custom work before orders are placed.

Payment of orders is due in full when the order is placed. Prints and products arrive 4-6 weeks after payment is received. Albums and keepsake boxes take approximately 10 weeks as they are custom designed and hand made.

Rush shipment is available on some items for an additional charge.

In the interest of fairness to all customers, all rates are non-negotiable unless booked through a special promotion.  All rates are subject to change at any time.

The session fee/deposit must be paid in advance in order to secure your chosen date. It is non-refundable should you cancel, but is transferable to another date in the event you wish to amend your booking within at least 48 hours notice.  Special consideration is made for maternity and newborn sessions. Unless specifically indicated, the session fee does not include any products or images - either prints or digital negatives; these must be purchased separately.

Please make selections carefully before ordering portraits.  For questions, please call 804.386.2899.